Go to the three lines on the top-left of your screen to access the drop-down menu.

Tap on Order History.

Tap on the order with the delivery issue.

Tap Check-In Order.

Tap Report Issue.

Check the box next to the item(s) that have a problem, then hit Submit.

Select what's wrong and hit Continue.

Finish filling out the form - you can even add a note in this section!

Hit Continue when you are ready.

You can see your credit request.

Tap Submit.

Success!

You should also receive an email detailing your submitted credit request.

All credits, once approved by your supplier, will show up

in the Pay tab of your Cut+Dry account.