Change your personal settings and notifications
Find out how to change your personal account details and the app notifications you personally receive over email, SMS, or push notification.
On this page:
Overview
You can find your personal account settings and choices for notification on the same screen. See the Notification Matrix (below) for extended information on your notification options.
Note: Screenshots shown were taken from the mobile app. However, all information in this article is applicable regardless of how you access the app: via mobile phone, tablet, or the desktop web portal.
Change your personal settings and notifications
- From the main navigation menu, select Settings, then Profile.
- Update your Account Information, as desired.
Tip: You must keep at least an email address OR mobile phone number entered, as one of these is required to log in to the app.
- Select or clear checkboxes under your Notification Preferences, as desired, then scroll down and select Save.
Tip: If you do not have a phone number already saved in the Mobile Phone field on this same screen, the SMS checkboxes will not be available for selection.
Notification Matrix
While all users can see all types of notifications, several of the notifications will only work based on the role assigned to your account. For example, it is not possible for an Employee to receive invoice-related notifications.
- For more information about user roles, refer to Add a new user.
- Admin users for your restaurant can CC you on order status emails (New orders, Order viewed by supplier, Order confirmed by supplier) even if you personally have these checkboxes cleared.
- To unsubscribe from tracking-related notifications, you can also click the "unsubscribe" link within a tracking email or reply with "UNSUB" to a tracking text message.
| Notification type | Condition for notification |
|---|---|
| New orders | When you personally submit an order |
| Order viewed by supplier | When a supplier views an order you personally submitted |
| Order confirmed by supplier | When a supplier confirms an order you personally submitted |
| Chat message | When you have a new Chat message in the app |
| Invoice payments | When an invoice is ready for payment |
| Delivery scheduled | When the driver is on their way—check your order tracking link! |
| Order arriving | When the driver is 10-15 minutes away from your location |
| Arrival confirmation | When the driver is at your location |
| Order delivered | When the driver has unloaded the order and left your location |
| Updated delivery time | When the driver is on the way but has encountered an issue (e.g., traffic, road construction, etc.) that will change the previously quoted arrival time |
| Delivery issues | When the driver has encountered an issue that prevents delivery completion (e.g., no one was at the restaurant to receive the order) and they will reach out to you with more information |
