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Request a credit for a customer

Find out how to request a credit on behalf of your customer through the app.

Apr 25, 2025

Overview

The Cut+Dry app offers a seamless, transparent way to track and manage credit requests. You can request a credit for a customer in a similar way that a customer can request a credit themselves.

Tip: Approving a credit for a customer within the Cut+Dry app does NOT automatically create a credit in your ERP system. You will still need a credit created within your ERP to issue a credit to the customer.

 

Follow these steps to submit a customer credit request.


Locate the order to credit

You can locate a customer order in one of two ways:

Locate an order by order number

  1. Select Orders from the navigation menu.
    [image]
  2. Use the search field to search by order number, then select the order to be credited.
     

Locate an order by customer

  1. Select Customers from the navigation menu.
  2. Find and select your customer.

     Tip: You can search by Salesperson, use the customer filters, or start typing into the search box.

     
  3. On the customer's Profile page, select the Orders tab, then select the order to be credited.
  1. Select the order to be credited.
    [image]

Request the credit

  1. On the Order screen, select the Check In button.
  2. On the Check-In Order screen, select Report an Issue.
  3. Choose the item(s) from the order that need to be credited.
  4. Specify the type of issue for each item:
     
  5. Upload a supporting photo, if applicable.
  6. Enter the quantity of the affected items.
  7. Indicate whether the delivery driver was notified about the issue.
  8. Add any relevant notes to provide additional context for the credit request.
  9. Select Save Check-In.

Result

The credit will be sent through an approval workflow within the app before credit is applied.

Tip: Approving a credit for a customer within the Cut+Dry app does NOT automatically create a credit in your ERP system. You will still need a credit created within your ERP to issue a credit to the customer.

 

Approval workflow

  1. After the request is submitted:
    1. An automatic email notification is sent to the customer's assigned sales representative, requesting review.
    2. The credit request is logged and available for tracking from the main navigation menu, under Credit Req.
  2. The salesperson then:
    1. Selects and reviews the pending credit on the Credit Req screen.
    2. Selects the items on the credit approval screen to approve or decline credit for.