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Check-in a received order

Find out how to check-in your delivered order within the app and report any issues.

May 12, 2025

Overview

After you've received an order,  review and "check-In" the order to make sure you've received everything as ordered. If you haven't, you can report the issue and request adjustment right within the app.

Note: Screenshots shown were taken from the mobile app. However, all information in this article is applicable regardless of how you access the app: via mobile phone, tablet, or the desktop web portal.

 

Follow these steps to check-in an order.


Check-in a received order

  1. Select Order History from the navigation menu.
    [image]
  2. On the Order History screen, select the order that was just delivered.
    [image]
  3. Select Check-In Order.
    [image]
  4. Compare the items ordered with those you've received.
    • If all items are there and there is no issue, continue to Step 5.
    • If there is a problem with the order, skip to Report an order issue.
  5. Select Check-In All.
    [image]
  6. Select Confirm on the confirmation popup.
    [image]

Result

Your order is now checked-in. On the Order History screen, it will now show with a Checked In status. 

[image]

 

Review a past order check-in

  1. Select Order History from the navigation menu.
    [same image as #1]
  2. On the Order History screen, select the order.

    Tip: The order should show as Status: Checked In.

     
    [image]
  3. If desired, select the Timeline tab to review the dates and times of order status changes, including when the order was checked in and by whom.
    [image]
  4. To report an issue on this checked-in order, select Edit Check-in. Continue to Report an order issue.
    [image]

Report an order issue

This process continues after one of the two previous processes in this article. Please start with one of them before proceeding here:

  • If you have noticed an order issue—but not yet started check-in through the app—please start at Step 1 of Check-in a received order.
  • If you have noticed an order issue—but the order was checked in without reporting it—please start at Step 1 of Review a past order check-in.
 
  1. Select either the click here link or the Report Issue button.
    [image]
  2. From the list of order items, select the checkbox next to the item(s) with a problem.
    [image]
  3. Choose the problem to report from the dropdown menu. 
    [image]
  4. If the item was damagedincorrect, or substituted, please attach a photo by selecting the plus sign, then Continue.
    [image]
  5. Using the plus and minus signs, indicate how many of the item was incorrect or affected, then Continue.
    [image]
  6. If applicable, indicate a delivery reason or add a free-text note, then Continue.
    [image]

    Result

    Your report notes (reason, quantity, and credit) should be displayed in orange. Please review this screen to ensure it reflects the state of your received order.

    Tip: If you notice an error, select Cancel and restart at Step 1.

     
     
  1. Select Save Check-In.
    [image]
  2. Select Yes on the popup.

    Tip: If you select No, the order issue will still show on the order but will not request credit from the supplier.

     
    [image]

Result

The order information now shows a Credit Status field that will update as your supplier processes your request. There's also a new Credit Request tab, showing the details of what you just reported.

[image]