Manage orders in Order Desk
Learn how to efficiently manage and organize orders using Order Desk.
On this page:
Overview
The Cut+Dry Order Desk streamlines order management by converting customer voicemails, emails, text, and other order formats into draft orders, ready for your review and submission. Using Order Desk is simple - here's how it works:
- Send orders to your assigned email or phone number, or manually add them to Cut+Dry.
- Review the order draft.
- Submit the order.
Follow these steps to get started with using Order Desk.
View your Order Desk email and phone number
1. Select Settings, then Orders from the navigation menu.
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2. Locate the email address in the Auto Order Desk Email field, or the phone number in the Auto Order Desk Phone field.
Tip: Cut+Dry automatically assigns you this email address and phone number specifically for forwarding to Order Desk. This assigned email also appears on the Order Desk tab.
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3. Forward your customer-facing email address for orders to this forwarding email address.
Result
When orders are received at this forwarding email or phone number, you will receive order drafts within the app.
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Start receiving orders
1. Forward voicemail files, emails, pictures, spreadsheets, or text messages to your assigned phone number or email address.
Tip: you can also manually upload an order - click here to learn how.
2. Order Desk will automatically create an order draft for your review.
Access your draft orders
1. Select Order Desk, then Draft Orders from the navigation menu.
Tip: This screen will show all of the order drafts that have been created but have not yet been submitted by you or your team.
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2. Optionally, select a specific order by using the Customer or Orderer dropdown menus.
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3. Continue to Review and submit a draft order.
Tip: Learn more about reviewing your order in this help doc.
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Access all orders submitted through Order Desk
